Help & Support
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Pick a category you need help with:
- I have no electricity. What should I do?
- I'm unhappy. What should I do?
- Benefit Entitlement Check
- Customer Care Register
- Codes of Practice
- Energy Wise from NI Direct
- What if I need to contact you about an issue or comment I have regarding Energy Online?
- I have a carer/relative/friend who normally looks after my bills. Can you send my bill to them?
- I am deaf or hearing impaired and phone conversations are difficult. How can I contact you?
- I am blind or visually impaired. How can I receive my bill?
- I am critically dependent on medical equipment. What services are available?