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Keypad customers will be unable to top up from 21:00 on 5th July to 07:00 on 6th July. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Help & Support

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I previously stored my credit or debit payment card, it is no longer available in my account. Why is this?

As part of the upgrade to our Energy Online website we have made improvements to our online payment process. If you previously had stored a credit or debit payment card, please re-add this to your account when making any future payments.