Help & Support

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I'm struggling to pay - what should I do?

Call our Payment & Accounts Resolution Team on 028 9068 5853 or send an email to dpar@powerni.co.uk including your account number. We appreciate that sometimes it’s hard to contact us and discuss financial matters. We will check that your bill is accurate and discuss payment options available to you. We always lend a friendly ear and do what we can to make sure we come to a suitable payment resolution to help all our customers.  We treat all our customer’s as an individual, and treat every customer differently depending on circumstances.