Help & Support
Find the answers you need fast!
Pick a category you need help with:
- I have no electricity. What should I do?
- I need to close an account on behalf of someone who has passed away.
- Can I close my Power NI account online?
- I'm closing my Power NI account. Do I need to cancel my Direct Debit with the bank?
- I'm unhappy. What should I do?
- Benefit Entitlement Check
- Customer Care Register
- Codes of Practice
- What if I need to contact you about an issue or comment I have regarding Energy Online?
- I'm struggling to pay my bill - what should I do?
- I have a carer/relative/friend who normally looks after my bills. Can you send my bill to them?
- I am deaf or hearing impaired and phone conversations are difficult. How can I contact you?
- I am blind or visually impaired. How can I receive my bill?
- I am critically dependent on medical equipment. What services are available?
- What tariff am I on?
- I have a Powershift tariff. What are the times for each of the rates?
- How do I find out my MPRN?
- How do I change my email address?
- I want to add another name to my account
- I previously stored my credit or debit payment card, it is no longer available in my account. Why is this?
- How much discount do I receive with Energy Online?
- What email address are my account notifications sent to?
- Can I update my details online?
- How do I delete my online account with Power NI?
