Help & Support
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- How is my Monthly Direct Debit calculated?
- When will my Direct Debit be collected from my bank account?
- How do I change my Monthly Direct Debit amount?
- How do I change the bank account my Direct Debit is collected from?
- Can I change the date my Direct Debit is collected?
- Why has my Direct Debit amount changed?
- What if I wish to make an additional payment to clear the balance on my account?
- What if I miss a Direct Debit payment?
- Why has my Direct Debit payment not been collected?
- I don't have enough money in my bank account to cover my Direct Debit
- When do you review my Monthly Direct Debit?
- I have credit on my account. Why has this not been refunded automatically?
- Do I get my bill before my Direct Debit is collected from my account?
- I have not received a bill, but my Direct Debit has been collected. Why?
- How do I cancel my Direct Debit?
- What happens if I stop paying my bill by Direct Debit?