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Why has my Direct Debit payment not been collected?
If your payment was due on a date which falls on a weekend or a Bank Holiday it will be collected on the next banking day.
If your Direct debit payment hasn't been taken, please give us a call on 03457 455 455*, so that we can look into this for you.
*Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.