Direct DebitCommon queries about Direct Debit payments

Direct Debit FAQs

I want to cancel my Direct Debit

To cancel your Direct Debit simply give us a call on 03457 455 455* You'll then need to contact your bank to advise them that you are cancelling.

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I have not received a bill but my Direct Debit was deducted from my bank account

If you are paying by Quarterly Direct Debit (full bill amount every 3 months) you should receive your bill before any payment is taken from your bank account. Please call us on the number below if you have not received your bill.

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My Direct Debit payment has not been taken

If your Direct Debit payment hasn't been taken, please give us a call on 03457 455 455* so that we can look into this for you.

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