Help & Support
Find the answers you need fast!
Pick a category you need help with:
- How is my Monthly Direct Debit calculated?
- Why am I being shown a recommended amount?
- Why can’t I change my Direct Debit right now?
- How do I change my Monthly Direct Debit amount?
- Can I change the date my Direct Debit is collected?
- How do I change the bank account my Direct Debit is collected from?
- Why can’t I change my Monthly Direct Debit right now?
- When do you review my Monthly Direct Debit?
- When will my Direct Debit be collected from my bank account?
- Why has my Direct Debit amount changed?
- I have credit on my account. Why has this not been refunded automatically?
- What if I wish to make an additional payment to clear the balance on my account?
- What if I miss a Direct Debit payment?
- Why has my Direct Debit payment not been collected?
- I don't have enough money in my bank account to cover my Direct Debit
- Do I get my bill before my Direct Debit is collected from my account?
- What happens if I stop paying my bill by Direct Debit?
- How do I cancel my Direct Debit?
