Help & Support

Keypad is a convenient and easy way to support household budgeting by being able to keep a track of what you’re spending. If you're changing from a credit meter (bill pay) to Keypad (pay as you go) you'll receive a final statement from Power NI.

The meter reading taken on the day your Keypad is installed will be used to calculate your balance. We’ll send you a letter informing you of this amount within 4-5 days of your Keypad being installed.

If you pay by Direct Debit we’ll cancel it once your Keypad installation has been completed.

If your account is in debit

If your final statement shows a debit balance you can pay this in full. You also have the option of paying off your final balance through your Keypad. Your meter will be set to collect some of your arrears with each top up made, this won’t be more than 20% of each top up. You’ll see this on your top up receipts as “PC contribution”.

If you have spoken with us, when setting the meter, we’ll agree a repayment plan/rate that works for both you and us and take into consideration your individual circumstances and ability to pay. For example, if your agreed recovery rate is 20% and you buy a £10 top up, you will get £8 credit on your meter and £2 will be paid off your outstanding balance.

If your account is in credit

If your final credit balance is over £50 you'll receive a cheque for this amount or if you previously paid by Direct Debit this amount can be credited to your bank account. If your final credit balance is under £50 you'll receive this as part of a future top up.