Help & Support
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What does PC contribution mean?
PC contribution stands for ‘Previous Charge’ Contribution.
You’ll see this on your top up receipts if part of your top up is going towards an outstanding balance on your account. This is normally 40% of your top up but in certain circumstances we can reduce this with proof of benefits.
To help keep track of this, we’ll send you an annual account statement and we'll let you know as soon as the outstanding balance has been cleared.
You can also call us on 03457 455 455* and make additional payments to reduce the arrears; this may be particularly useful during months of lower usage.
Have you registered as a Power NI customer?
Remember - it is important to register with Power NI and use the correct Keypad card, otherwise you could end up paying off someone else’s balance. To register, simply call us on 03457 455 455*.
*Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.