Help & Support
Find the answers you need fast!
Pick a category you need help with:
- Understanding my bill.
- Why is the meter reading on my bill different to the meter reading I submitted through Energy Online?
- Can I get a refund for credit on my account?
- How can I tell if my bill is estimated?
- I have received an estimated bill. How can I get an accurate one?
- How can I calculate what I have used since my last bill?
- How do I view my bills?
- How do I view my bills if I have multiple properties on one account?
- How do I estimate my next bill?
- How is my bill calculated?
- What is 'fuel' mix'?
- My bill is higher than usual.
- How can I check the balance on my account?
- How do I receive an export payment?
- Why is my export reading not on my bill?
- How do I view my consumption?
- Can I view my old bills online?
- I want someone else to manage my bills
