Help & Support
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For up to date advice on how we’re supporting our customers during the Covid-19 pandemic please visit powerni.co.uk/covid19
You need to login to your Energy Online account.
If you need to speak to someone about your account you can chat to an advisor by calling us on 03457 455 455. We're here Monday to Friday 9am - 5pm.
Covid-19 Update: For information on how we’re supporting our customers during the Covid-19 pandemic click here.
Are you experiencing a loss of power supply?
You'll need to contact Northern Ireland Electricity Networks (this is a different company to Power NI) the number to call is: 03457 643 643. Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls are recorded.