Help & Support
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You need to login to your Energy Online account to access Live Chat.
You need to login to your Energy Online account.
If you need to speak to someone about your account you can chat to an advisor by calling us on 03457 455 455. We're here Monday to Friday 8am - 7pm.
Please note: Our telephone lines will be closed from 1pm on Friday 18th October & will re-open at 8am on Monday 21st October.
Are you experiencing a loss of power supply?
You'll need to contact Northern Ireland Electricity Networks (this is a different company to Power NI) the number to call is: 03457 643 643. Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls are recorded.