Help & Support
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Covid-19 update: We are committed to caring for all of our customers and want to reassure you that it is business as usual at Power NI, apart from slightly shorter opening hours and possibly some longer response times. However, as a result of covid-19 and reduced resource we have had to remove our live chat option. If you would like to get in touch with us please email firstname.lastname@example.org with your query and a member of our customer care team will be in touch with you as soon as possible. You can also visit powerni.co.uk/covid19 for more information on how we're supporting our customers during the Covid-19 pandemic.
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If you need to speak to someone about your account you can chat to an advisor by calling us on 03457 455 455. We're here Monday to Friday 9am - 5pm.
Covid-19 update: We are committed to caring for all of our customers and want to reassure you that it is business as usual at Power NI, apart from slightly shorter opening hours and possibly some longer than usual call wait times. A lot of our services for customers are automated and operating as normal and we are monitoring the situation carefully.
Are you experiencing a loss of power supply?
You'll need to contact Northern Ireland Electricity Networks (this is a different company to Power NI) the number to call is: 03457 643 643. Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls are recorded.