Help & Support

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I'm moving house. What do I need to do?

It’s important to let us know when you're moving in or out otherwise you may end up paying for electricity you haven't used. We will guide you through the entire process to ensure that, at least for your electricity supply, your home move will be hassle-free.

Moving in?

If you already have a Power NI account or would like to open a new account complete the moving home form online or call us on 03457 455 455* a few days before you move in.

Get in touch with us as close to your actual move date as possible to ensure your meter readings are accurate. It's important to let us know you're moving in as you could end up paying for electricity used by the previous occupants.

 

Have the following to hand:

  • If you already have a Power NI account

-          Your account number (find this at the top of your bill)

-          Your new address and moving in date

-          Final meter read at your old property and if possible a picture of this

-          Opening meter read for your new property

-          Meter serial number for the new property

-          Landlord details (if applicable) – contact number and address

  •      Opening a new account

-          Your address and moving in date

-          Opening meter read for your new property

-          Meter serial number

-          Landlord details (if applicable) – contact number and address

 

We will then confirm your move has been processed by sending you your welcome pack.

 

If you're renting

If you're renting you'll still need to contact us so that you don’t end up paying the previous tenant’s electricity bills. You'll need to tell us your landlord or estate agent’s name and phone number.

 

Moving out?

Once you have confirmed you are moving out, to close your account call us on 03457 455 455*  as close to your move date as possible. Before you leave the property we would recommend that you take a picture of your final meter reading.

It's important to close your account properly when you're moving out otherwise you may end up being billed for energy used by the new occupant.

Get in touch with us as close to your actual move date as possible to ensure your meter readings are accurate.

 

Have the following to hand:

  • Your account number (find this at the top of your bill)
  • Your forwarding address
  • Your move out date
  • Your final meter reading
  • Meter serial number

 

If you're renting

If you're renting you'll still need to contact us so that you don’t end up being billed for energy used by the new tenant.

 

*Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.