Help & Support

It’s important to let us know when you're moving in or out otherwise you may end up paying for electricity you haven't used. We will guide you through the entire process to ensure that, at least for your electricity supply, your home move will be hassle-free.

Moving in

As an existing Power NI customer, you can now update us within your online account. Simply visit the ‘Moving House’ section.

All you need is:

• Your new address, Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) and moving in date. Please note: only customers with a Keypad meter will have a KPRN. If you don't have your MPRN or KPRN you can enter your Meter Serial Number which can be found on the front of your meter.
• Final meter read if your old property has a bill pay meter.
• Opening meter read if your new property has a bill pay meter.
• Your bank details if your new property has a bill pay meter.

We'll confirm your move has been processed by emailing you, followed by a welcome pack in the post.

Moving out?

Once you have confirmed you are moving out, to close your account call us on 03457 455 455*  as close to your move date as possible. Before you leave the property we would recommend that you take a picture of your final meter reading.

It's important to close your account properly when you're moving out otherwise you may end up being billed for energy used by the new occupant.

Get in touch with us as close to your actual move date as possible to ensure your meter readings are accurate.

Have the following to hand:

• Your account number (find this at the top of your bill)
• Your forwarding address
• Your move out date
• Your final meter reading
• Meter serial number

If you're renting

If you're renting you'll still need to contact us so that you don’t end up being billed for energy used by the new tenant.

*Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.