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Help & SupportFrequently asked questions, answered here

Help & Support FAQs

We're here to help! Find info, quick tips and answers to frequently asked questions below

Billing

Find the answers to our most common queries about billing and payments with Power NI. Answers to queries about your paper or online bill can be found in this section

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Customer Care

Customer care and customer service issues such as loss of power supply, or if you wish to register on the customer care register or the critical care register, wish to find out more about benefit entitlements or if you are unhappy with the service provided.

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Direct Debit

Need help or got a question about your direct debit, bill or payment. This section covers changing your direct debit, updating your bank details, what to do if you miss a direct debit payment and helps you to understand how your direct debit payment is calculated

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Energy Online

Can't find what your looking for in your online account? Or perhaps you need some help with the features and tools relating to your energy use. We've got it covered in this simple questions and answers section.

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Power NI Perks

Power NI Perks is your new customer rewards portal, available exclusively to you as a Power NI customer. We are now giving you deals and discounts on everything from supermarket shopping to spa days and summer holidays.

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