Help & SupportFrequently asked questions, answered here

Help & Support FAQs

We're here to help! Find info, quick tips and answers to frequently asked questions below


Find the answers to our most common queries about billing and payments with Power NI. Answers to queries about your paper or online bill can be found in this section

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Energy Online

Can't find what your looking for in your online account? Or perhaps you need some help with the features and tools relating to your energy use. We've got it covered in this simple questions and answers section.

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Direct Debit

Need help or got a question about your direct debit, bill or payment. This section covers changing your direct debit, updating your bank details, what to do if you miss a direct debit payment and helps you to understand how your direct debit payment is calculated

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