Help & Support
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If you need to speak to someone about your account you can chat to an advisor by calling us on 08000 285 455. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
We are JAM Card friendly let us know if you need 'Just a Minute'.
Keypad customers: Important Information
From 16 September, when you buy a top-up you will receive a 40–60 digit tariff change code that must be entered into your meter. If you haven’t received your longer code after topping up, or if you're seeing an error message on your Keypad, please contact us - we’ll be happy to assist.
You can email us at home@powerni.co.uk. Please include your Keypad Premise Number in the subject line to help us respond quickly.
Alternatively, you can call us on 08000 285 455. From 16 September, we will have extended opening hours to support our customers with tariff change code queries:
- Monday to Friday: 9am - 8pm.
- Weekends: 8am - 1pm (email only).
All other query types will continue to be handled during our normal opening hours.
Are you experiencing a loss of power supply?
You'll need to contact Northern Ireland Electricity Networks (this is a different company to Power NI) the number to call is: 03457 643 643. Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls are recorded.
