Help & Support

Find the answers you need fast!

I'm having difficulty paying for my electricity, what options are available to me?

Please get in touch with our specialist Payment & Account Resolution Team to see if we have a different tariff and payment options that better suits your circumstances and needs. If you're concerned about your bill, please call us on 028 9068 5018. Lines open Mon-Fri, 9am-5pm or if you would prefer to email for support, you can reach out at

We never judge, we just offer ways to try and make things a little better. From a full benefit entitlement check service, where our staff can refer you for additional support, to giving you some useful budgeting advice and lending our support with benefit appeals. We’ll also make sure you’re on the best possible tariff and offer advice on how you can manage your energy bills.