Help & Support
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Pick a category you need help with:
- How do I register for Power NI Perks?
- Where can I find my Power NI account number or Keypad premise number?
- How does Power NI Perks work?
- What is a top up shopping card?
- What is an e-voucher?
- What is cashback?
- How do I check my Perks cashback balance?
- I have a problem with a purchase I made on Power NI Perks. Who should I contact?
- I purchased an e-voucher on Power NI Perks, but I have not received it. What should I do?
- I’ve forgotten my Power NI Perks password, what should I do?
- I’ve opted out of Perks emails. Why am I still receiving them?
- I used to use a retailer and they’re not on the new site what can you do?
- How do I change my password, email or other details on Power NI Perks?
- Why are there mentions of ‘employee schemes’ on Perks?
- Why are there employee related references such as ‘Minimum Wage’, ‘Basic Earnings’ etc. in the Perks Privacy Notice?
- Why am I being asked to agree to new Terms and Conditions when I sign into the new Perks site?