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If I am experiencing an issue with the app, who should I contact?

If you are experiencing an issue with the app please either email us at with the following information:

  • Name
  • Account Number or Keypad Premise Number (if known)
  • Phone Number
  • iOS or Android User
  • Device (Mobile or Tablet) 

Alternatively you can call us on 03457 455 455*.

*Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.