Help & Support

Find the answers you need fast!

I’m moving out. How do I transfer the account to my landlord?

Firstly, call us on 03457 455 455* to let us know you’re moving out. Calls are recorded for quality assurance purposes.


You will need the following to hand:

  • Forwarding address
  • Final meter reading and if possible a picture of this


The landlord of the property will then need to contact us directly to move the account into their name. 


*Phone lines open Monday to Friday 9am to 5pm.