Help & Support
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I’m moving out. How do I transfer the account to my landlord?
Firstly, call us on 03457 455 455* to let us know you’re moving out. Calls are recorded for quality assurance purposes.
You will need the following to hand:
- Forwarding address
- Final meter reading and if possible a picture of this
The landlord of the property will then need to contact us directly to move the account into their name.
*Phone lines open Monday to Friday 9am to 5pm.