Help & Support

It’s important to let us know when you're moving house or otherwise you may end up paying for electricity you haven't used. We will guide you through the entire process to ensure that, at least for your electricity supply, your home move will be hassle-free.

Are you moving to a new property?

If you're moving to a property that is already registered for supply with Power NI, you can update us within your online account. Visit ‘Moving House’.

All you need is:

• Your new address, Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) and moving in date. Please note: only customers with a Keypad meter will have a KPRN. If you don't have your MPRN or KPRN you can enter your Meter Serial Number which can be found on the front of your meter.
• Final meter read if your old property has a bill pay meter.
• Opening meter read if your new property has a bill pay meter.
• Your bank details if your new property has a bill pay meter.

We'll confirm your move has been processed by emailing you, followed by a welcome pack in the post.

If you're moving to a property that is registered with another electricity supplier, please call us on 03457 455 455. Lines open Monday to Friday, 9am to 5pm.

Closing your Power NI account

If you're moving out, and would like to close your Power NI account you can now update us within your online account. Visit 'Close my account'.

All you need is:

• The date you are moving out.
• A closing meter read if your property has a bill pay meter.
• A forwarding address. 

We'll confirm your move has been processed by emailing you a confirmation that your account has been closed.