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Help & Support

Find the answers you need fast!

I moved out and forgot to tell you.

Don't worry! If you moved out in the last 28 days, simply visit the 'Close my account' section to complete your move online.

All you need is:

  • The date you are moving out.
  • A closing meter read if your property has a bill pay meter.
  • A forwarding address. 

If you moved out over 28 days ago, please call us on 03457 455 455 and select option 3 to speak to a member of our customer care team. Phone lines open Monday to Friday 9am to 5pm.


Remember get in touch as soon as possible to avoid being billed for electricity used by the new occupant.​