Help & Support

When you let us know you’re moving to a new house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t get billed for electricity used by previous occupants.

If you haven’t registered your move with us already you can register your move online.

Please note if you are registering an additional property with us e.g. holiday home, you will need two separate account numbers. You can also register an additional property with us online via your online account.