Help & Support

If the account is currently in your name and you are no longer responsible for the electricity usage, you can now update us within your online account. Simply visit the ‘Close my account’ section and follow the steps to close your account.​

All you need is:

• The date you are moving out.
• A closing meter read if your property has a bill pay meter.
• A forwarding address. 

You will then need to advise your new tenants to change the account into their name. They can do this online here.

Remember, as the property owner you’re responsible for the energy bills in periods when the property is vacant and should update us accordingly.​

Should you need to speak to us, we will be happy to help on 03457 455 455*. ​

*Phone lines open Monday to Friday 9am to 5pm.