Help & Support
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Why did I get a longer top up code than normal?
Keypad top up codes usually have 20 digits. However, when you buy a top-up after electricity prices have changed you will be given a special 40 or 60 digit top up code, depending on your tariff. This will credit your Keypad with your top-up amount and update it with the new unit rate. You may also receive a special 40 or 60 digit top up code if we have to update your meter.
If you have received a longer top up code, simply key it in as normal.
Find out how to top up your Power NI pay as you go Keypad meter.
If you are having issues entering your keypad code outside our working hours, or your electricity supply is off you can:
- Try re-issuing your last code,
- Contact NIE Networks on 03457 643 643 (available 24 hours a day, 7 days a week)
