Help & Support

Find the answers you need fast!

Why did I get a longer top up code than normal?

Top up codes usually have 20 digits. However, when you buy a top up after electricity prices have changed you will be given a special 40 or 60 digit top up code, depending on your tariff. This will credit your Keypad with your top up amount plus update it with the new unit rate. You may also receive a special 40 or 60 digit top up code if for any reason we have to update your Keypad meter.

If you have received a longer top up code, simply key it in as normal.