Help & Support

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I’ve bought electric with the wrong Keypad card – what do I do?

If the card you have used belongs to a family member, close friend or landlord you should sell the top up code to them and then purchase a new code for yourself using the correct Keypad card.

If you don't know whose card or premise number you have used please call us on 03457 455 455*.


Need a new Keypad card?

Call us on 03457 455 455* and we'll send you out a new card.

*Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.