Help & Support

If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card.

If you don't know whose card or premise number you have used please call us on 08000 285 455*.

Need a new Keypad card?

Call us on 08000 285 455* and we'll send you out a new card.

*Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.