Help & Support

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I need a new Keypad top-up card.

If you’ve lost your keypad card, don’t worry you can order a replacement card by emailing home@powerni.co.uk including your name, address, and Keypad premise number (KPRN) and we will send a new card in the post.

Please note, new cards can take up to 3 weeks to arrive. You can still make top-ups without your Keypad card, if you have your 19 digit Keypad premise number (KPRN) which should begin with ‘98269’.

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Help & Support

I need a new Keypad top-up card.

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