Help & Support

If you’ve lost your keypad card, don’t worry you can order a replacement card by emailing home@powerni.co.uk including your name, address, and Keypad premise number (KPRN) and we will send a new card in the post.

Please note, new cards can take up to 3 weeks to arrive. You can still make top ups without your Keypad card, if you have your 19 digit Keypad premise number (KPRN) which should begin with ‘98269’.