Help & Support

For customers making online payments, please remember that you may need to confirm your payment with your bank/building society. Please follow their usual online payment process to complete your transaction and make sure that your payment is completed successfully.

1. Buy your top up

Energy Online customer?

If you have an Energy Online account, go to Keypad to top up your Keypad now. To top up all you’ll need is your payment details. However, if you store your payment cards for future use you will be able to view these at checkout each time you top up!

Not an Energy Online customer?

If you do not have an Energy Online account you can top up as a guest. You will need the following details to hand:

• Keypad Premise Number (this can be found on the front of your Keypad top up card)

• Payment details

2. Enter your top up code into your Keypad

Once you have purchased your top up you’ll need to enter your 20 digit top up code (powercode) into your Keypad. Press the ‘*’ button on your Keypad, followed by the 20 digit top up code. If you make a mistake press the ‘*’ button to delete each keystroke and then enter the rest of the code. Press the ‘#’ button to finish. A confirmation message should be displayed on your Keypad screen.

Watch our video on how to top up your Keypad online:

You can also top up:

• At any PayPoint or Post Office outlet (Find your local PayPoint or Post Office).
• Over the phone by dialling 03457 455 455, and pressing 1 for Keypad top up.