Do I get my bill before my Direct Debit is taken from my account?

Quarterly Direct Debit

If you pay by Quarterly Direct Debit (full bill amount every 3 months) you will receive your bill in advance of your payment being made each quarter. Payment is usually taken 14 days after the date on the bill.

Monthly Direct Debit

If you are paying by Monthly Direct Debit (equal monthly payments) you will receive a bill as usual each quarter but your Direct Debit will be taken out each month. We’ll send you a schedule once a year confirming the monthly payment amount, which we will review after 12 months.