Help & Support

We know that it can be a difficult time when someone close to you has died and we will do our best to make closing or transferring their account as simple as possible.

If you’re a relative or a solicitor, please call us on 08000 285 455. From there, one of our team will guide you through the process.

You may find it helpful to have the following information available before you call:

• Your name, address and contact details 
• Name and address of the Power NI account holder
• Recent meter reading
• Date the account holder died

Typically, a copy of the death certificate is not needed to close an account.