Help & Support
Find the answers you need fast!
I need to close an account on behalf of someone who has passed away.
We know that it can be a difficult time when someone close to you has died and we will do our best to make closing or transferring their account as simple as possible.
If you’re a relative or a solicitor, please call us on 03457 455 455*. From there, one of our team will guide you through the process.
You may find it helpful to have the following information available before you call:
- Your name, address and contact details
- Name and address of the Power NI account holder
- Recent meter reading
- Date the account holder died
Typically, a copy of the death certificate is not needed to close an account.
