Just go to the ‘Account’ section and chose ‘Account Settings’, ‘Security Centre’. Here you’ll be able to update your details, including your password or email address. To update your Personal Details, Contact Details or Communication Preferences please go to Account, Account Settings, General Settings.

The scheme provider also offers employee reward schemes. Any references to these employee reward schemes are to be ignored as they are not applicable to the Power NI Perks customer reward scheme. This includes any mention of ‘minimum wage’, ‘basic earnings’, ‘salary deduction agreement’, ‘company identifier’ or ‘office location’.

Our confidential Customer Care Register makes us aware of your individual needs. If you register with us you can benefit from any of our services listed

If you would like some independent advice on how to reduce your energy costs and grants to help you be more energy efficient, the NI Direct Energy Wise website is a useful information source.

Northern Ireland Electricity Networks (NIE Networks) offer a medical customer care information service to customers who are dependent on life supporting equipment.