Help & Support
Find the answers you need fast!
Pick a category you need help with:
Or choose from our frequently asked questions.
You need to login to your Energy Online account.
From 1 April we will be decreasing our prices for residential customers. For more information, please visit our pricing page.
If you need to speak to someone about your account you can chat to an advisor by calling us on 03457 455 455. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
We are JAM Card friendly let us know if you need 'Just a Minute'.
Important changes to online payments
As you already may be aware, banks are adding an extra layer of security known as Strong Customer Authentication (SCA) to make online payments more secure. As a result, we have had to make a few changes to how we process your payments online.
Going forward you will be required to enter your name and address before processing a payment. If you have a payment card stored within your account, you will notice that this card has been removed. You will need to restore this card for faster payments.
Are you experiencing a loss of power supply?
You'll need to contact Northern Ireland Electricity Networks (this is a different company to Power NI) the number to call is: 03457 643 643. Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls are recorded.
