Help & Support

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What is Power NI doing to help customers who may have difficulty in paying their energy bills?

We support our customers who are struggling to pay on an individual basis and will continue to do so. We'd like to reassure any of our customers there is no cause to worry if they are struggling to pay, and that we will work with them to find a solution that fits their individual needs.

If your struggling to pay call our Payment & Accounts Resolution Team on 028 9068 5018, (phone lines open Monday to Friday 9am to 5pm) or email dpar@powerni.co.uk including your account number.