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Energy OnlineFrequently asked questions about your online account

Energy Online FAQs

Can I update my personal details online?

Yes, if you are an Energy Online customer you can change details such as mailing address, email address and telephone number. To tell us about a change of Direct Debit or bank details you need to contact us on 03457 455 455 *. Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.

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Can I view my bills online?

Yes, you can view up to eight quarterly bills (up to two years). To view bills select 'My Bills & Letters' option from the navigation on the left.

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How can I calulate what I have used since my last bill?

You can use the Online Bill Calculator function by selecting the 'Meter Readings' page from the options on the left and within this choose 'Bill Calculator'.

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