Loss of power supply

If you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter you need to contact Northern Ireland Electricity Networks. Please remember that this is a separate company to Power NI.

Contact Northern Ireland Electricity Networks (NIE Networks) by:

  • Phone – 03457 643 643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am-5pm)
  • Minicom – 03457 147 128 (24 hours a day)
  • Website – Click here to visit the NIE Networks website
  • Email –

Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.