If you think you may not have enough in your account to cover the Direct Debit, call us on 03457 455 455* and we’ll be able to provide advice on the options available.
If you miss a Direct Debit payment we'll write to you to let you know and request that you make payment within 5 working days in order to remain on Direct Debit.
Unfortunately, if you do happen to miss a payment the Direct Debit discount shown on your last bill will be cancelled.
*Lines are open Monday to Friday 8am to 7pm.
To improve your online experience with us, we've made a few changes...
Things may look a little different but don't worry - we've made it easier for you to access the same great online features as before. We've also added a new dashboard so you can quickly view your account at a glance.Close