How do I change my monthly Direct Debit amount?
Your monthly Direct Debit amount has been calculated based on your usage. If you think you are not paying the right amount, we can help.
Please contact us either via 'Live Chat' to chat with an advisor online or on 03457 455 455 if you need to change your Monthly Direct Debit payment amount*.
Our staff will be able to review your account and recommend the best payment amount for you.
*Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.