Help & Support
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What help is available to Power NI customers?
We will try our best to help customers most in need to find a payment solution that suits your circumstances. We promise we will treat you with fairness and consideration at all times. Please email us at firstname.lastname@example.org or call us on 028 9068 5018* if you’re in financial difficulty and struggling to pay your bills.
Power NI does not disconnect domestic customers who are really struggling paying their bill, so please don’t worry about your electricity supply.
*Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.