Help & Support
Find the answers you need fast!
What help is available to Power NI customers?
We will try our best to help customers most in need to find a payment solution that suits your circumstances. We promise we will treat you with fairness and consideration at all times. Please email us at [email protected] or call us on 03457 455 455 (currently open 9am-5pm Mon-Fri) if you’re in financial difficulty and struggling to pay your bills.
Power NI does not disconnect domestic customers who are really struggling paying their bill, so please don’t worry about your electricity supply.