Help & Support

Find the answers you need fast!

I am repaying money I owe Power NI each time I top up. This is now too much, what can Power NI do to help?

We will try our best to help customers most in need to find a payment solution that suits your circumstances.  We promise we will treat you with fairness and consideration at all times.  Please email us at or call us on 03457 455 455* if you’re in financial difficulty and struggling to pay your bills.


*Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.