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Can you keep the £5 minimum top up in place after the coronavirus situation has finished?
The normal top up amount online, via our Energy Online website, Energy Online app and automated phone service is £15 and because it is this amount and the transaction costs are reduced for our business, we are able to pass this benefit on to customers in terms of free electricity (Keypad Reward) for larger top ups.
The normal top up amount through Post Office and PayPoint local shops is £5. As a business, this means we pay much larger transaction charges for smaller top ups.
To help customers who usually top up at a Post Office or PayPoint and due to self isolating or staying at home are topping up via Energy Online, our app, or by phone, we’ve reduced the minimum amount on all top up channels to £5.
This is a temporary measure to help our customers.