My bill seems high

If your bill is higher than you expected there are a number of reasons why this might be:

  • Was your last bill estimated? (it may have been a low estimate and this bill is ‘catching up’)
  • Are you comparing a winter bill to a summer bill? Energy bills are typically higher in winter than in summer
  • Have your circumstances at home changed? For example, a family member returning from University or perhaps the arrival of a new baby? This can increase the amount of electricity used around the home
  • Have you installed any new equipment or increased the use of existing appliances, such as a tumble drier or an electric heater?
  • Has there been a tariff increase since the last bill was issued? You would have received a letter informing you about this